Here is some information you might find useful . . .
What is the procedure with artwork?
We can accept artwork in almost any form but prefer a PDF or a vectorised EPS file if possible. Please email us with any concern you have with anything to do with artwork.
How should I get my artwork to you?
When you place your order you can send your artwork to us using our online artwork upload facility. Alternatively you can email your artwork to us at firstname.lastname@example.org.
What are the design limitations?
Depending on the product you choose will depend on the size of the print area. We will always send a proof of your artwork to you to confirm, please check your artwork thoroughly for any errors as once your order goes to print errors cannot be rectified.
What information should I have printed on a promotional product?
Again this depends on the print area. Most people have their company logo, a short message, telephone number or website address. It’s a call to action, keep it simple!
How do I approve my artwork proof?
Simply reply to the proof approval email with your consent to proceed.
When can I expect my artwork proof?
Once your order is processed it’s passed straight to our art working department to be designed up for proofing, you should receive this back within the hour dependent on the artwork. Your proof will be sent to the email address you gave us when you ordered ideally once you receive your artwork proof we need your approval within the hour. Please note that any delay in receiving your approval may delay the final delivery of your order.
Do you use Pantone colours?
Yes we can work to Pantone colours if you let us know the reference numbers for the colours you require.
What if I can't supply artwork?
If you can’t supply artwork we will happily create this for you free of charge.
What is the minimum order quantity?
Each product has a minimum order amount and this will vary from product to product, the minimum quantity on each product is shown on our website. Please be aware that the more you order the more you will save.
Can I cancel my order?
You may cancel your order at any time prior to approving your artwork back to us without incurring any charges, however once we receive your approval of the artwork your order is placed into our production schedule and any cancellations after this point will incur a cancellation charge.
How long does the whole order process take from ordering to delivery?
Once you process your order online we ask for your artwork instructions so that we can proceed promptly. Our art working team’s aim to have your artwork ready for proofing within the hour and have this emailed back to you. We do ask that you approve the artwork within the hour in order for us to deliver on your agreed delivery date. Delivery dates will vary dependent on the products as some have longer lead times than others. We also offer an express service whereby we can despatch certain products in 48 hours.
When will I get my invoice?
Your invoice will be emailed to you on the day of delivery.
Hopefully these question and answers were helpful to you, however, if you still require assistance, please don't hesitate to drop us an email.